Why After Sales Service is Really Important When Buying Printers or Other Office Equipment
When it comes to purchasing printers or other office equipment, many buyers focus on the initial cost and features. However, one aspect often overlooked is the importance of after-sales service. While you might buy a top-quality printer or copier from a trusted brand, it is essential to remember that even the most reliable machines require regular maintenance and support to keep them running smoothly over time. In this blog, we will explore why after-sales service is so crucial, and why it’s a vital consideration when making your next purchase.
Even the Best Brands Need Ongoing Care
It’s true that major brands like Canon, Epson, and HP produce some of the most reliable office equipment available. However, even these trusted names in the industry require ongoing maintenance and occasional servicing to ensure that your printer or copier continues to perform at its best. Regular upkeep can prevent malfunctions, reduce downtime, and extend the lifespan of your machine. Without proper service, even the highest-quality equipment can become problematic over time.
The Reality of Most Resellers in Singapore
Many resellers in Singapore fail to offer comprehensive after-sales support. Once the warranty period has ended, they often do not provide continued service or repairs, leaving customers in a difficult position. Additionally, a significant number of resellers do not offer non-contract services, meaning customers are left without any ongoing assistance when their equipment needs repair or maintenance. This is where PTC stands apart.
Why Choose PTC for Your Copier and Printer Services?
As a leader in the copier and office equipment industry in Singapore, PTC has been serving customers for over 40 years. Our commitment to providing continuous support means that we offer servicing even after the warranty period has ended. Whether your equipment was purchased from us or another reseller, we’re here to help.
At PTC, we understand how vital your office equipment is for day-to-day operations. That’s why we have an in-house service center staffed with trained technicians who are equipped to handle both on-site and off-site services. You can learn more about our comprehensive service offerings by visiting our services and parts page, where you can also check out photos of our state-of-the-art warehouse to see that we are trustworthy and dedicated to delivering top-quality service.
We Service Equipment from Any Seller
Another advantage of working with PTC is that we’re willing to service equipment purchased from other sellers. If your current supplier isn’t offering support after the warranty period has expired, we’ll step in to ensure your printer or copier is serviced properly and remains in excellent working condition. With our experienced team and expert knowledge, you can trust PTC to take care of your office equipment no matter where it was purchased.
Flexible Copier Rental Plans with Full Service
In addition to our top-notch servicing, we also offer rental plans that allow you to enjoy hassle-free office equipment usage. With our rental service, you simply pay a fee, and we take care of everything—including regular servicing, toner top-ups, and any necessary repairs. This eliminates the stress of managing your equipment’s maintenance and ensures that you have fully functional copiers and printers at all times.
If you’re looking for a long-term solution for your office’s printing needs, our rental plans provide peace of mind, knowing that all servicing is handled by our professional team.
Conclusion
After-sales service is crucial when buying printers, copiers, or other office equipment. Even the most reliable brands need regular maintenance and care to ensure their continued performance. PTC offers comprehensive after-sales support, both during and after the warranty period. With our experienced technicians, flexible rental plans, and in-house service center, we are here to provide the support you need to keep your office equipment running smoothly.
Don’t let the lack of service from other resellers leave you in a bind. Choose PTC for all your copier and printer needs in Singapore and enjoy worry-free service and maintenance for years to come.
